A Letter and Chocolate Go A Long Way
We recently had a less than ideal experience with the length of time it took to ship 3 dressers from San Francisco for one of our design firms in Manhattan. Sadly, our industry is full of these less than ideal experiences; nothing surprises me now. I am often surprised when I receive normal customer service–I am exceedingly surprised when I receive something out of the ordinary.
Kudos to Jiun Ho for their proactivity in customer service. I did not expect anything like this but was so pleasantly surprised that I felt compelled to blog. Below is the letter that I received. The letter was accompanied by a beautiful box of Mini Mosaics chocolates.
Needless to say, an “I’m Sorry” note and a box of chocolates go a long way with this girl.
Author: Alexandra Gibson
Alexandra is the CEO of Gibson Design Management and Managing Partner of interior design firm, Gibson Design Group. When she's not busy trying to build an empire, you can find Alexandra riding a horse, giving back to the community, playing with her Scottie, McCord, or drinking a martini (preferably not all four at once).
Follow Alexandra on TwitterTags: Apologies, Client Experience, Customer Service, Jiun Ho
This entry was posted on Thursday, March 26th, 2009 at 1:14 pm and is filed under Customer Relations. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.
