Social Media Success: Pizza Guy Delivers
For those of you who think that you just need to have a Facebook page, tweet, and do some blogging, think again. You actually need to use them as tools to get results. Ramon DeLeon, owner of 7 Domino’s Pizzas, is the king of monitoring what people are saying about his brand. He doesn’t just listen though, he answers and he makes things right if they’re not already, often in very memorable ways.
Domino’s Pizza catering SMC Chicago event from Andres J. DeLeon on Vimeo.
Way to go Ramon. We salute you.
Author: Alexandra Gibson
Alexandra is the CEO of Gibson Design Management and Managing Partner of interior design firm, Gibson Design Group. When she's not busy trying to build an empire, you can find Alexandra riding a horse, giving back to the community, playing with her Scottie, McCord, or drinking a martini (preferably not all four at once).
Follow Alexandra on TwitterTags: Alexandra Gibson, Chicago, Customer Service, Domino's Pizza, engagement, Ramon DeLeon, results, Social Media, social media success, Video
This entry was posted on Monday, February 1st, 2010 at 1:13 pm and is filed under Business Development, Customer Relations, Social Media, branding. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.
February 1st, 2010 at 9:22 pm
Remarkable story. What Gary V is to wine and social media this guy is to pizza and social media. What I really love is how way far ahead of the curve he’s been. And that he gets that the ultimate and only real goal is exceptionally unheard of customer service!
February 2nd, 2010 at 8:31 pm
Such a good point, Steve. Too many people think that the goal is to actually be on Facebook, have a blog, etc. They don’t think about the end and then utilize the tools to achieve that goal.
February 3rd, 2010 at 5:02 pm
Do you think Ramon will deliver to SMC Charlottesville?
February 8th, 2010 at 4:57 pm
Maybe one of the Domino’s franchise owners in Charlottesville will follow Ramon’s lead!…and then we will get free pizza at SMC Cville.