The WordPress name is becoming more well-known outside industries who work with technology. It’s not as popular as the Facebook name, but more and more I run into people who have heard of WordPress. However, many of those people don’t know the difference between creating a website with WordPress.com vs. WordPress.org. It’s not too apparent either when you visit the home page of either site. You have to dig a little deeper to find an explanation.

Before I guide you on which WordPress road to travel, it’s important to know that both the WordPress.com and WordPress.org solutions contain the same core features for blogging and content management. You can create a blog in both. You can create a full-blown website using both.

They are also both free.

The choice boils down to this:

• If you are managing your website and you have no programming experience or desire to learn, WordPress.com is for you.
• If you do not want to pay for and/or deal with hosting, upgrades, and backups, WordPress.com is for you.

Simple enough, right? Aside from techies, who wouldn’t go with WordPress.com? If you dig a little deeper, the decision can get complicated.

While WordPress.com is a robust and fantastic solution, the WordPress.org solution is much more flexible. For example:

1. You are limited to about 70 themes (designs/layouts) on WordPress.com. There are over a thousand themes that can be used with the WordPress.org solution.
2. You cannot install plugins on a WordPress.com site. A plugin is an additional piece of functionality that enhances your WordPress website, which has already been programmed. For example, lets say you want to add a form that people must fill out to contact you. Contact forms are pretty standard on websites. The WordPress.org solution offers plugins that allow you to add a contact form to your WordPress site.

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Contrary to popular belief, an interior designer’s job does not consist primarily of design time.  This is not the sexy vision that young men and women dream about when they enter design school but it’s the reality that any seasoned designer can confirm.  Project management and project administration are the largest part of being an interior designer; all the brilliant design in the world cannot make up for a poorly run project and an unhappy client.  Effective management and administration will continue to be of paramount importance when running a successful firm but can there be a better mousetrap?

The question that I encourage you to ask yourself and your staff is where that important project management and administration borders on inefficiency.  If you’re like most design firms that we work with, that greatest inefficiency is in the purchasing process.  You may have great technology (like Studio IT) and great systems in place to make this process a little less painful but the reality is that pricing, creating proposals, creating purchase orders, tracking and expediting takes time, often a lot of time.  In fact, I can imagine that much of your purchase order management time can be summed up with a few of these frustrating points:

• Calling multiple showrooms and vendors to get pricing…leaving messages…then calling them again because they didn’t get back to you.
• Calling multiple showrooms and vendors to get pricing…leaving messages…and then missing their next calls because you’re on the phone with another vendor.  Thus begins the illustrious PO management game of phone tag.
• Checking on orders weekly (if you know what’s good for you) because you’ve had too many times where a vendor has failed to notify you that the sofa, which was supposed to ship last week, will actually be another four weeks.  The vendor does not have to deal with your irate client who wanted the sofa before Thanksgiving.
• Creating client proposals that accurately describe the items but don’t give the client too much information so that they don’t “shop” you.
• Dealing with a delay in orders when you’re on vacation, in High Point, on another project install, or generally completely incapable of handling the crises as you’re nowhere near your computer and your office, and might not even have a pen in your purse/pocket that seems to work.

In our design firm, we utilize great technology and we institute effective systems.  Despite our finest efforts, this has not, however, eliminated the items above from rearing their ugly heads.  The reality is that on each project, a design firm may deal with 30+ vendors and showrooms which mean 30+ lines of communication.  When I look at our bottom line, I see this part of our business as the greatest drain, the greatest hindrance to our growth, and our greatest cost.

When we launched Gibson Design Management, we focused on purchase order management.  While we now have multiple services that we offer for the interior design industry, I still believe that our purchase order management service is the best way to make a design firm more profitable and healthy.

Instead of having those 30+ lines of communication open at all times and being the central hub with a plethora of spokes, our purchase order management services give you one “go to” person that handles every order that you place, every item that you want to price, and every piece that you need to track.  At the same time, your company can actually make more money with fewer paper-pushing efforts.

As I write this post I worry that this might be the first time in the history of this blog that I’ve written a sales-y post that is also an educational post.  I would not risk our readers with shameless self-promotion if I did not truly believe that this service can have the greatest impact on a single interior design firm.

We offer a lot of great services and our team is really, really good at what they do.  However, when we sit and talk about our different services, purchase order management is the one service that the team unanimously says “that’s a no-brainer; every design firm should use that.”  Once I explain and write down the numbers on the time and money lost on managing purchasing in-house and then I show that the design firm can actually make more money, it’s not surprising that they say that.

In 2010, if you are interested in growing your bottom line and getting back to the real reason you became a designer, please contact me and we can talk more.  Don’t continue to do things the old way as we all now see that the old way is slowly taking a choke hold on the livelihood of our industry.

Should every business have a website? ABSOLUTELY.

Why? Here are our top 10 reasons (but trust us, there are many more):

1. Credibility – Having a website gives credibility to your design firm. It gives you an opportunity to establish yourself as an expert in the field.
2. Portfolio – An online gallery of your work is important for any business in a design related industry. A website is the easiest way to display examples of your work. Your portfolio can speak the most about who you are as a designer.
3. Feedback – Your website is the easiest and most efficient place for your clients and the design community to find you and contact you with feedback. Good feedback and testimonials are a great way to establish credibility.
4. Around‐the‐Clock Access – A websites makes your information available to clients and potentials 24/7. Even when you’re not working, your website is still working for you!

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Last Friday night I received multiple calls on my cell phone from a local number that I did not recognize.  I was out to dinner for a friend’s birthday so I decided not to answer.  However, after the 4th call (at 8:30 pm), I decided that I should answer in case of emergency.

It was a robot recording from the dermatologist’s office calling to confirm my appointment for the following Tuesday.

While we love systems and technologies as much as (or probably more than) the next guy, this was over the top.  Once my blood pressure lowered, I thought, “What should be our litmus test on whether or not to implement a system or technology?”

Before implementing a new system or technology ask, “Will this system compromise the warm and fuzzy feeling that our clients or our employees feel about our company?”  If the answer is “Yes”, don’t do it, despite the efficiencies gained.

Needless to say, I did not feel warm and fuzzy about my dermatologist.  In fact, I felt like I would probably be put on a conveyor belt and inspected and stamped by #43 (while still paying the full service price).

Ethan Allen added a style quiz to its website recently.  While there is nothing scientific about it, it is a great example of a website encouraging visitors to not just browse but to actually interact.  Once you take the quiz and are assigned your “look” (my results said that my look is “glamour”), there is a link to explore products which takes you to the Ethan Allen products that best fit that look.

While I am not Ethan Allen’s target audience, I did appreciate that they are encouraging interaction and inciting individuality by assigning quiz results.  Instead of just selecting a sofa from a page, you are shown the pre-selected pieces that fit your individualized style.  That’s just good marketing.

From a coding perspective, this quiz probably cost Ethan Allen very little but they will see great ROI due to increased word of mouth (I found out about the style quiz via Twitter and retweeted accordingly) and by converting quiz takers to customers through meeting their stylized preferences.

Take the quiz yourself.  It’s fun.