Comments for Left Brains for Right Brains

Comment on Missoni by Martha

Martha — Wed, 14 Sep 2011 23:13:24 +0000

I am hopeful that additional stock will be made available, most especially the totes!

Comment on Missoni by Jamie

Jamie — Wed, 14 Sep 2011 22:40:35 +0000

Yep, I was a day late, so I went to one of the more rural suburbs where the frenzy didn’t hit quite so hard. They had shoes, a fair amount of girls clothes, some luggage and housewares left. I got a pair of grey tights and a candle. I was assured that they would be restocking asap. The manager said this release was 3 times more profitable than the Liberty of London and the Calypso releases combined!

Comment on Lullaby and good night by Martha

Martha — Sun, 13 Mar 2011 18:05:45 +0000

You are more than welcome, Lorna. DeGarrio is a lovely line!

Comment on Lullaby and good night by Lorna

Lorna — Mon, 07 Mar 2011 17:56:35 +0000

Great post Martha!
Thanks for including our DeGarrio Heirloom Iron Crib in your post.

Comment on Lullaby and good night by Jamie

Jamie — Mon, 24 Jan 2011 18:13:09 +0000

Yay, Little James makes the blog. Congrats again Martha!

Comment on What To Do If Someone Writes a Bad Review About Your Business by Gene Wicker Jr

Gene Wicker Jr — Fri, 24 Dec 2010 01:35:21 +0000

My experiences have shown that the faster you address the problem the faster the situation will diffuse itself. I’ve had many people do a complete flip flop of tone and end up thanking me for responding so quickly (this tells me that most companies do a poor job responding to online inquiries if they respond at all).

If you know you need to consult with management, counsel, etc. buy yourself some time. Acknowledge the problem, indicate you need to do some research into the issue and that you will respond asap. I learned this one from my many years on a computer helpdesk. If you acknowledge the person complaining they will generally cut you some slack on solving it immediately.

Comment on All I Want for Christmas Is… by Alexandra Gibson

Fri, 17 Dec 2010 19:25:07 +0000

Are gifts true to size? If so, either that car is REALLY small or Martha’s wrist is REALLY big.

Comment on Tools to Monitor Your Online Reputation by Alexandra Gibson

Thu, 16 Dec 2010 20:04:30 +0000

Gene- really great point about monitoring your competitors. These tools make that monitoring even easier.

Genevieve- we’re big fans of Radian6 over here at GDM (and at our sister company, OttoPilot Media). While many of our clients are not large enough to sustain the monthly fees, we’d love to see a small business version in the works with you folks. You’re the best!

Alexandra

Comment on Tools to Monitor Your Online Reputation by Genevieve Coates

Genevieve Coates — Thu, 16 Dec 2010 15:28:42 +0000

Hi Alexandra,

Thanks for mentioning our platform!

You provided a great starting place for smaller businesses who are just starting to explore social media. I also agree with Gene that monitoring your competitors can be a valuable way to see how others are talking to people within your same industry.

All the best,
Genevieve Coates
Community Analyst – Radian6

Comment on Tools to Monitor Your Online Reputation by Gene Wicker Jr

Gene Wicker Jr — Tue, 14 Dec 2010 19:40:01 +0000

Don’t forget to monitor your competitors! The nice thing about a RSS feed for a twitter search on a competitor is that you can follow what they do without being an actual Twitter follower.

As stated there is no perfect tool. Use all that are suggested and supplement where needed. There will always be a mention in one tool that is not discovered by the others.

I’d also suggest a clipping service for magazine/print articles for those companies/brands with a large enough presence to warrant it.