After deciding to go to Tucson for Thanksgiving, and extending my trip into the earlier part of the week, I decided it would be high time to visit those nice designers and knock on some doors.  I typically do not consult for just a few hours, but I wanted to reach out and introduce our company to an area that I felt we had not yet built much brand awareness.

How did I find the interior designers in Tucson?

I looked online…much like potential clients would.  LinkedIn was a valuable tool for me to search by and, when I came to the second designer in my LinkedIn search list, I found that her website didn’t link properly.  This led me to run a search on her name and up popped trouble.  Trouble was in the form of a very negative online review about this designer’s professionalism and abilities from a potential client.  This negative review was not emotionally written but carefully cited objective details, including a lawsuit.  Yikes.  Now I realize that there are two sides to every story and we have all had our share of bad experiences and bad clients.

However, what worried me more is that this designer may not know that this review is out there.  If I were a client, there is no way that I would contact her when there are so many others in the list.  As someone who works with designers, I was even unwilling to call on this woman because I figured that I did not “need the trouble”.

The sad truth is that we are all much more willing to write a scathing review when we’ve had a bad experience than we are to write a review if the experience exceeded our expectations.  That reality is not going to change.

Are you monitoring what people are saying about you online?

See my next two posts about tools to monitor your online reputation and what to do about a bad review.

As a designer, do you find yourself asking “what do they have, that I don’t?”  What makes a well-known, or celebrity designer, stand out from the crowd, receive accolades, book contracts, and the like?  You work your fingers to the bone, burn the candle at both ends to visualize and design thoughtful, beautiful, sophisticated spaces, just as they do.

The difference just might be their mastery of the social media whirl, their presence on the major Social Media platforms; Twitter, Facebook, Ava Living, LinkedIn, or their focus on up-to-this-very-minute trends showcased in twice-weekly blog posts.

Case in point, Tobi Fairley, known for her signature look of fresh simplicity that is both beautiful and functional, launched her blog in September 2008.  Today, it is read in 95 countries!  She is dedicated to timely updates of her business Facebook page, which has just about 3,200 fans, and at least 3-4 tweets per day.  All of which allow her to remain engaged and committed to her base, potential clients, and any publications looking for content.  She has been showcased in House Beautiful, Traditional Home, Better Homes & Gardens, along with other local and national shelter publications.  She is seen as a taste-maker and a trend-setter.

But all of this takes time, energy and the search for trends and topics that are interesting, and if that candle is burning while you are hard at work on a project, how do you do it all?  Gibson Design Management, and our sister company, OttoPilot Media, are experts in Social Media.  We know how to move the pieces around the gameboard to maximize your visibility and your fan base.  We would welcome the opportunity to answer any questions, and help you through the Social Media maze!  Please contact Martha for details.

I am fairly transparent…with my social media profiles.  I don’t mind that people I know professionally see the more personal side of me.  Most people know I love martinis and Boise State football.  I tweet things that are not work-related and may sometimes border on unprofessional but I think it actually helps sculpt a fuller picture of who I am.  People want to do business with people, and not with logos.  May I turn a few people off by a few things that I say?  Maybe/probably.  However, I hope to endear more people by being more personable, by showing a sense of humor, and by being a real person–flaws and all (I know, you’re probably asking “what flaws?” and if so, you’ve been talking to my grandparents too much).

I do not limit who can see my tweets and our blog is completely open.  I only limit my LinkedIn account to people that I know, especially from school or professionally, because I think that a LinkedIn connection is somewhat an endorsement in and of itself.  However, on LinkedIn, I’m on my best behavior because that’s what people do on LinkedIn; they sit in their virtual suits with their virtual resumes and they virtually shake hands.  They don’t fist pump, take tequila shots, and wear jorts (jean shorts).

Facebook is another story.  When Facebook started showing business potential, we quickly jumped on the bandwagon with groups and then later with business pages.  However, I always kept my Facebook personal profile for me.  While it will not surprise any readers, there are probably pictures on there that I don’t want broadcasted to everyone and their mother, literally, and I have friends that post things on my wall that I might not want our banker to read.  That’s okay- I use privacy settings for anyone who is not a friend.  As Facebook has become more and more prevalent amongst professionals, I have started receiving many friend requests from people that I know purely in a professional capacity.  I used to never accept these; I made a conscious rule that my Facebook profile was for me and I could share it with whomever I wanted (that would also like to be my friend in return, of course).  A couple of months ago, when privacy settings became more robust, I started accepting purely professional contacts and put them on limited profile.  I broke my own rules.

Is your personal Facebook page under lock and key?

I immediately felt weird about it, but I felt worse denying someone that I do like “friendship.” As a result of breaking my own rules, I paid the price.  It was a minor incident and, for all intents and purposes, a miscommunication.  However, it was my fault and I knew better than to break my rules and boundaries.  I knew what I was comfortable with and I should not have wavered.

Since then, I “defriended” everyone that I previously had on limited profile.  If you are one of those people, I apologize.  It has absolutely nothing to do with how much I like you or a change in the “status” of our relationship.  I feel the same about you before the defriending that I feel about you now.

Is it not enough to connect with someone on LinkedIn and to follow them on Twitter?  Can’t they like our Facebook business page? My Facebook profile is for me, and if it means that my friends get to know me better and end up referring business to us because they like me, then that is tremendous.  Am I still friends with some people on Facebook that I first knew, and may primarily know, professionally?  Yes.  However, I feel comfortable with those people seeing more of my life.  I won’t give you reasons and I don’t have to give reasons.  It is my prerogative.  It usually has to do with how cute your profile picture is.  Of course I’m kidding but if I want that to be my friend guideline, then that is my guideline.  It is not our company rule–it is my rule.

The bottom line that I’m making here is that even the most transparent of us social media people might want to have a sacred online place too.  Don’t be offended if someone that you know does not choose to connect with you on a certain platform.  Everyone has different rules and guidelines and we don’t all need to be hyper-connected.

This is obviously my opinion considering I started about 80% of the sentences in this post with “I” but “I” would be curious to know what you all think.  Do you keep anything sacred or do you let it all hang out there?

For a limited time, we are offering our Social Media Launch Pad at a discounted price. Don’t miss out!

Our Social Media Launch Pad sets up your firm’s presence on all appropriate social media platforms. This starting point allows your company to jump into social media and learn along the way.

The Launch Pad includes:
• Kick-off call to explain the different tools and briefly discuss strategy
• Setting up profiles on Facebook, Twitter, Linked In, Ava Living
• Adding photos, information, and all other necessary details to the above platforms to create pages that will show that you not only have a presence, but have a robust presence and want to encourage engagement
• Creating a blog for your firm, using one of hundreds of wordpress.com templates that work aesthetically with your current web site
• 1 month of “co-piloting” to ensure that you have a resource for questions as you begin using the different tools
• 6 months of unlimited Flight School classes that teach you about how to use Facebook, Twitter, Ava Living, blogging, and LinkedIn for business

Special Discount from December 11-December 31, 2009!

Cost: $695 $595

To learn more about the Social Media Launch Pad, please contact Martha at martha@gibsondesignmanagement.com

As our social media and marketing division has grown over the last six months, we have been asked increasingly if we offer classes about how to use the different social media tools for business.  We didn’t…until now!

Our latest structuring of packages for our social media clients has taken on an aeronautical theme.  Coming soon will be the announcement of our Marketing Jetpack, Social Media LaunchPad, Online Community Co-Pilot, and more.  What better name for our new webinars than Flight School!

In the near future, we will offer Flight School classes on the following social media tools’ uses for business: Facebook, LinkedIn, Twitter, Ava Living, and blogging.  Our first two Flight School classes will be offered on Facebook 101 for Business.

Agenda will include:

- Why your business needs a Facebook page

- How your personal profile and your business page are different

- The difference between Facebook groups and pages

(more…)

After watching these two videos (which have similar content), I hope that you realize that you will quickly become a dinosaur if you are not embracing social media as a direction for your business’s marketing.

We recently launched the social media division of our company and since the launch have received tremendous interest and feedback.  As many of you readers know, I am very excited about utilizing social media tools as a part of a design firm’s greater marketing program.

It’s important to remember that social media and networking are tools.  Much like offline networking and media, you should not expect a magical result after setting up a Facebook page or tweeting for one day.  Would you expect to go to a Chamber of Commerce meeting one time and immediately have clients knocking down your door?  No.  Just like offline marketing, online networking follows a simple rule: You get out of it what you put into it.

Here are some key ways that you can get the most out of your time spent on social media utilization to drive return on investment:

-         Determine your goals. What do you hope to achieve with your greater marketing program, both online and off?  Do you wish for all of your marketing to drive people to your website where you have the call to action?  If so, make sure that you are also using your social networking tools to achieve the same goal.  Don’t just use Facebook or LinkedIn for the sake of using Facebook or LinkedIn.  This is a waste of your time.

-         Join the conversation. With a medium like Twitter, it’s important to not just tweet (post), but to also be an active conversationalist with your followers and those that you follow.  Answer questions, be a resource, and lend a hand.  Similarly, closely follow a few blogs in and out of your industry.  Post comments on those blogs to add value and to become an active participant in the blogging world.  When you join the conversation in these ways, you will have a more active surrounding community and, in the case of the blogs, you will get many more readers due to trackbacks and mentions on the blogs that you comment on.

-         Devote time. Social media tools—like Facebook, LinkedIn, and Twitter—can easily become addictive.  Decide that, like your email, you will check them a couple of times a day and add to the conversation if you have anything valuable to share.

-         Use time-saving technologies. For Twitter, we recommend using TweetDeck to create groups, monitor replies, and manage conversation.  For a free blog interface, we recommend WordPress.  There are many other plug-ins that can save you time.  For example, you may use a plug-in that tweets and updates your Facebook page every time you post on your blog.

-         Be real and have a personality. If you are all business all the time, you will not realize the value of social networking.  People like to do business with people they like and the new market wants the companies that it does business with to have personalities.  While it is up to your discretion how transparent you are, you should not only post as if a robot in your company runs the social media show.  Big surprise that this does not endear people to your firm.  John Byrne, the editor of BusinessWeek, is on Twitter and while much of what he tweets are things that could be found in his magazine, he also adds a human element to it.  As a result, I am more likely to visit the BusinessWeek site and to buy BusinessWeek at the stands.

Utilizing social media can extend your dollar and you can see a significant return on the investment if you follow the key steps.  Do not, however, think that creating a presence on a number of social networking sites will have clients knocking down your door.  It is not pulling a rabbit out of a hat but instead is nurturing a rabbit and then letting it play with its other rabbit friends and help spread the word—and we all know how quickly rabbits multiply.

I just returned from Designing Profits‘ winter conference for interior designers in Palm Springs.  As part of the faculty, we presented information for designers on outsourcing, on systems and efficiencies, on client surveys, and on direct response marketing.

There was a big void–a void that was very obvious when we had optional small group sessions and the social networking and social media group was OVERFLOWING.

I am bananas about this new way of marketing…yes, bananas.  I love the transparency of it; I love that it is fun and I love that it’s an inexpensive way to get the word out-much less than brochures and business cards and much more effective.  Our team utilizes it every day.  I also love that there are really no rights or wrongs but there is a way to use these tools to expand your business and to grow with the times (or in spite of them).

Today I spoke to John Jantsch on the phone for 30 minutes.  John is the founder of the extremely successful Duct Tape Marketing. He interviewed me for his new marketing book about referrals.  If it weren’t for Twitter, I would not have had this opportunity.  It is humbling and spectacular at the same time.

Two designers at the conference in Palm Springs–Mark Cutler and Tom Williams–both mentioned that their blogs have opened numerous doors for them, including two book deals and a blogging opportunity for Elle Décor.

Without further ado,

Introducing our new Social Media and Networking Starter Package!

Here’s what this social media package entails:

• Call to outline business and marketing goals with us
  • You have to know where you want to go before you start driving!
• From there, we’ll determine social media tools that will best help you achieve your goals.  They may include, but not be limited to:
  • Blogging
    • Set up blog using one of 100s free templates
    • Give list of 8 blog ideas to get you started
    • Give list of 10 blogs to follow to help get you in the groove and keep you inspired
  • Twitter
    • Set you up with a user name and password
    • “Follow” 50 people in the industry for you to get you started (don’t worry, we’ll explain what following is!)
    • Provide explanation and guide for use, including setting up your interface to efficiently and effectively organize your Twitter use
  • Facebook
    • Set up your profile and help edit information
    • Create group or business page for your firm
    • Provide explanation and guide for use
  • LinkedIn
    • Set up your profile and help edit information
    • Provide explanation and guide for use
  • Ava Living
    • Set up profile and help edit information
    • Includes uploading photographs from your projects to make sure that you have a complete profile
    • Provide explanation and guide for use
  • Vlogging (video blogging)
    • We’ll suggest the technology to utilize to start your own short video blogs
• We will HOLD YOUR HAND for the first month and ensure that you’re utilizing your new social media tools
• We’ll continue to follow up with you to see if you need anything
• After we get you all set up, you’re ready to go-to tweet, to post, to friend, to become a fan of, etc.  If you need us again or want help with anything else, we’re here for you.

The social media and networking starter package is $695.00.  In honor of the little Twitter bird, we’re offering an early bird special of $550.00 if you sign up before June 1st. If you sell one sofa, your mark-up should pay for this so no excuses.  Don’t be a dinosaur.  You can’t afford to not be educated about the new way of marketing.

Email address:

Email me at alexandra@gibsondesignmanagement.com if you have any questions.