As the second of three parts on managing and monitoring your online reputation, we’ll take a look at the tools you will need to monitor a small business’s online mentions. Larger businesses may want to invest in more robust dashboards and tools, like Radian6, but smaller businesses can get most of what they need from these free tools.

What should you be monitoring?

• Your business name (and any misspellings and iterations)
• Your name and all of your key employees’ names
• Names of any of your products

What tools can you use to monitor these?

Twitter Search. Enter the list above in the keywords. For each keyword, create an RSS feed that either feeds daily to your Google Reader (or similar) or to your email.

Google Alerts. Just like Twitter search, enter your keywords and create an RSS feed for each word or phrase.

Icerocket.com. Monitor keywords and information per the type of social site or online tool.

Socialmention.com. This is much like Google Alerts but it tends to pick up more that is posted in forums, as comments on blogs, etc.

You can also create a reputation management dashboard using Netvibes.com.

While many of these tools will yield the same results, there is no “perfect” tool yet. We recommend having RSS feeds from all of them to ensure that you’re not missing anything. If you’re a relatively small business, chances are there will be few people talking about you online. In fact, chances are there will probably be more people talking about you positively and then you want to thank them for their praise. If you’re someone like Delta or another airline, you will need a lot more than this blog post to help you.

Our next post in the three part series will be about what to do if you find a bad review online.

Should every business have a website? ABSOLUTELY.

Why? Here are our top 10 reasons (but trust us, there are many more):

1. Credibility – Having a website gives credibility to your design firm. It gives you an opportunity to establish yourself as an expert in the field.
2. Portfolio – An online gallery of your work is important for any business in a design related industry. A website is the easiest way to display examples of your work. Your portfolio can speak the most about who you are as a designer.
3. Feedback – Your website is the easiest and most efficient place for your clients and the design community to find you and contact you with feedback. Good feedback and testimonials are a great way to establish credibility.
4. Around‐the‐Clock Access – A websites makes your information available to clients and potentials 24/7. Even when you’re not working, your website is still working for you!

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