My crystal ball predicts a mild recovery in 2011.

The tax bill passed in December 2010, and economic indicators are stronger for remodeling. The affluent are spending again.  However, they are more cautious and value-driven than before.

What can you do to grow your business?

1. Specialize. Create a specialty niche that capitalizes on a growing trend. It doesn’t mean you’re limited to doing that work, but it makes it easier to market your business because you will be known for that specialty.  Neurosurgeons make 265% more than family practice doctors.  Kitchen and Bath designers make much more than the average interior designers based on NKBA statistics and our findings.
2. Create your own economy. (Some interior designers are swamped, congratulations to you!)  Why?  They spent their year marketing consistently.  They revamped their websites, reconnected with past clients, used social media, increased their visibility with public relations and generally worked hard.  Action:  Create a 12-Month Referral Program for your business.  One for past clients, one for current clients, and one for referral partners.  Automate it with software like Constant Contact, Send Pepper or AWeber.
3. Increase your visibility. Self-promote or hire a publicist.  Create a 12-Month plan for Advertising, PR and Marketing.  Make sure you have a Facebook Fan Page, Twitter Account, Optimized LinkedIn profile and an updated website.  List your business on the Search Engine Maps for your area.  Optimize your website to include the words, “interior design your city” on more than one page, create a blog and post at least once a week (make sure it is attached to your website) to increase your website traffic.  Set a target for your media exposures.  Don’t stop until you have commitments for the number of articles, public speaking opportunities, TV or radio interviews.  Write blog posts for your local on-line newspapers.  Get involved in your community.
4. Joint venture. Find people who are in allied businesses and co-promote.  If you’re not a specialist in window treatments, kitchen or bath design, partner with someone who is.  Develop a relationship with a remodeler and create joint articles or press pitches about the latest trends.  The media loves to hear about trends.
5. Systematize your marketing. Some wise person said, “you never know which day you missed marketing that caused the phones not to ring months later.”  Inconsistent marketing creates inconsistent results. Market, Market, Market.  Marketing makes selling irrelevant.  Analyze what you’ve done in the past. If you didn’t get a result after spending thousands of dollars on advertising, STOP. 

Create a successful 2011!

While you were busy preparing the financial statements of your company, you overlooked a very important factor. Don’t worry because this doesn’t refer to any miscalculation of your revenues or assets, rather you had skipped an integral part of your success: the interior design of your office. Don’t roll your eyes thinking that designing an office is a negligible and an irrelevant expenditure because getting some interior design ideas for your office is important.

Rogers Design Group (Office Design Ideas)

Decorating your office is as important as decorating your bedroom or your drawing room. It can have a very positive impression on your customers as well as your employees. Plus, it could be an indirect way to boost your revenues. The minute ‘revenue’ was included, your interest must have developed, so before you lose it, let’s have a peek at the corporate side of interior designing.

Designing the interior of your corporation includes designing your offices, work rooms, boardrooms, and other spaces inside your office premises. It may cover everything starting from your office bathroom to your conference room.

Interior designers who specialize in designing commercial interiors usually work with corporate clients to create professional yet tasteful environments. An office will give a professional touch with appropriate office furniture, carpeting, flooring and lightening, along with the regular office items such as proper electric systems for computers and other office equipments.

Sometimes, you don’t just need to fill in your office space. Rather, simply arrange the existing furniture in an appropriate manner to give it a different look. Before you decide on how your office should look, review your company’s goals and objectives. You can’t close your eyes and bring your office some casual furniture when your work requires you to act formally. It is important to have a clear idea on what type of visitors or clients your company is expecting or hoping to attract.

Clients are like company guests who can bring either profit or loss to your financial statements. So, if you make your clients happy, surely they will please you by contributing to the profits. To take extra care, make them comfortable. This can be done by having a waiting area which is decorated perfectly to match the corporate environment, but is riveting enough that it doesnít allow your clients to move unless they sign a contract or close a deal.

After you have dealt with your client’s needs, you must also consider your employee’s preferences. They are the ones who will make the deal work out for the clients, thus compelling them to visit the company’s waiting room again to close some more deals. A deal or contract which was induced by a pleasant corporate environment ends well only when your employees are given a comfortable environment. The goal of professional interior designing is to provide a perfect corporate environment that is cozy yet conducive to efficient working habits.

Lighting is included in your corporate interior designing. Lights too bright or too dim can affect their productivity and can be the result of your company’s doom. Depending on what’s most suitable, add some pendant lighting, wall sconces, or ceiling lights.

As interior designing can influence efficiency and productivity, it should be considered closely rather than being classified as an extra expense.

Content provided by Design Shuffle – a social media site filled with interior design ideas from top tier design talent around the world.

As a designer, do you find yourself asking “what do they have, that I don’t?”  What makes a well-known, or celebrity designer, stand out from the crowd, receive accolades, book contracts, and the like?  You work your fingers to the bone, burn the candle at both ends to visualize and design thoughtful, beautiful, sophisticated spaces, just as they do.

The difference just might be their mastery of the social media whirl, their presence on the major Social Media platforms; Twitter, Facebook, Ava Living, LinkedIn, or their focus on up-to-this-very-minute trends showcased in twice-weekly blog posts.

Case in point, Tobi Fairley, known for her signature look of fresh simplicity that is both beautiful and functional, launched her blog in September 2008.  Today, it is read in 95 countries!  She is dedicated to timely updates of her business Facebook page, which has just about 3,200 fans, and at least 3-4 tweets per day.  All of which allow her to remain engaged and committed to her base, potential clients, and any publications looking for content.  She has been showcased in House Beautiful, Traditional Home, Better Homes & Gardens, along with other local and national shelter publications.  She is seen as a taste-maker and a trend-setter.

But all of this takes time, energy and the search for trends and topics that are interesting, and if that candle is burning while you are hard at work on a project, how do you do it all?  Gibson Design Management, and our sister company, OttoPilot Media, are experts in Social Media.  We know how to move the pieces around the gameboard to maximize your visibility and your fan base.  We would welcome the opportunity to answer any questions, and help you through the Social Media maze!  Please contact Martha for details.

I am fairly transparent…with my social media profiles.  I don’t mind that people I know professionally see the more personal side of me.  Most people know I love martinis and Boise State football.  I tweet things that are not work-related and may sometimes border on unprofessional but I think it actually helps sculpt a fuller picture of who I am.  People want to do business with people, and not with logos.  May I turn a few people off by a few things that I say?  Maybe/probably.  However, I hope to endear more people by being more personable, by showing a sense of humor, and by being a real person–flaws and all (I know, you’re probably asking “what flaws?” and if so, you’ve been talking to my grandparents too much).

I do not limit who can see my tweets and our blog is completely open.  I only limit my LinkedIn account to people that I know, especially from school or professionally, because I think that a LinkedIn connection is somewhat an endorsement in and of itself.  However, on LinkedIn, I’m on my best behavior because that’s what people do on LinkedIn; they sit in their virtual suits with their virtual resumes and they virtually shake hands.  They don’t fist pump, take tequila shots, and wear jorts (jean shorts).

Facebook is another story.  When Facebook started showing business potential, we quickly jumped on the bandwagon with groups and then later with business pages.  However, I always kept my Facebook personal profile for me.  While it will not surprise any readers, there are probably pictures on there that I don’t want broadcasted to everyone and their mother, literally, and I have friends that post things on my wall that I might not want our banker to read.  That’s okay- I use privacy settings for anyone who is not a friend.  As Facebook has become more and more prevalent amongst professionals, I have started receiving many friend requests from people that I know purely in a professional capacity.  I used to never accept these; I made a conscious rule that my Facebook profile was for me and I could share it with whomever I wanted (that would also like to be my friend in return, of course).  A couple of months ago, when privacy settings became more robust, I started accepting purely professional contacts and put them on limited profile.  I broke my own rules.

Is your personal Facebook page under lock and key?

I immediately felt weird about it, but I felt worse denying someone that I do like “friendship.” As a result of breaking my own rules, I paid the price.  It was a minor incident and, for all intents and purposes, a miscommunication.  However, it was my fault and I knew better than to break my rules and boundaries.  I knew what I was comfortable with and I should not have wavered.

Since then, I “defriended” everyone that I previously had on limited profile.  If you are one of those people, I apologize.  It has absolutely nothing to do with how much I like you or a change in the “status” of our relationship.  I feel the same about you before the defriending that I feel about you now.

Is it not enough to connect with someone on LinkedIn and to follow them on Twitter?  Can’t they like our Facebook business page? My Facebook profile is for me, and if it means that my friends get to know me better and end up referring business to us because they like me, then that is tremendous.  Am I still friends with some people on Facebook that I first knew, and may primarily know, professionally?  Yes.  However, I feel comfortable with those people seeing more of my life.  I won’t give you reasons and I don’t have to give reasons.  It is my prerogative.  It usually has to do with how cute your profile picture is.  Of course I’m kidding but if I want that to be my friend guideline, then that is my guideline.  It is not our company rule–it is my rule.

The bottom line that I’m making here is that even the most transparent of us social media people might want to have a sacred online place too.  Don’t be offended if someone that you know does not choose to connect with you on a certain platform.  Everyone has different rules and guidelines and we don’t all need to be hyper-connected.

This is obviously my opinion considering I started about 80% of the sentences in this post with “I” but “I” would be curious to know what you all think.  Do you keep anything sacred or do you let it all hang out there?

You might have heard mentions of our sibling company, OttoPilot Media, through the Twitter grapevine, but perhaps you’re wondering what OttoPilot Media is all about.  Make sure your tray tables are in the upright position– here’s the rundown:

In short, OttoPilot Media helps fly your business to a higher level through non-traditional marketing… but that’s more than just a catchy tag-line.  We work with companies to determine which social media platforms will be best for what they want to achieve.  Once that’s defined, we enhance and customize the necessary tools (blogs, Facebook, Twitter, YouTube, Foursquare, and more) so each social media platform accurately reflects the brand or business.  We want our clients to look like the experienced pilots they are.

Plus, we take care of the hard part: effectively managing these platforms.  Signing up, refueling and applying a fresh coat of paint to these social media accounts isn’t enough– so we generate content, schedule posts and tweets, and make sure you’re always up-to-date, knowledgeable, and engaged with your online communities. You won’t have to worry about a thing– it’s like sitting in first class all the time!

Now, we all know that if a pilot got distracted while flying, the results wouldn’t be too favorable.  To avoid this, we stay focused and alert while your company runs on its familiar schedule (we know that can be a big distraction)– in order to deliver the best in-flight service and turbulence-free ride for you and your clients.

Moreover, we are specialists when it comes to helping our clients develop ideas and get people talking about their brand (and saying good things, of course).  We work with companies to define a manageable flight plan, and then implement our revolutionary tools  (i.e non-traditional marketing) to ensure our clients are visible across online platforms, and consistently sharing their unique brand with others.

Are the skies a little clearer now?  We hope you’ll get in touch to learn more about how OttoPilot Media can help your business fly to new heights!

Find us here:  and here:  

I can already hear the rumblings of controversy based purely on this title.  Over the past few months, our social media division at Gibson Design Management and our subsidiary media company, OttoPilot Media, have been discussing objective ways to measure our social media efforts for our clients.  This has included discussion of customized metrics for each of our clients based on business and marketing goals.

I’m going to say it, so argue away: having more people “like” your Facebook business page is better.  This does not mean that you can just stop there.  You still need engaging content and someone consistently monitoring and responding so that it is a conversational platform.

When I first graduated from college and worked in sales and marketing for NVR, we were taught that a large part of sales is a numbers game.  If you don’t speak to anyone, and you don’t set any appointments, and then you don’t write any contracts, you’re not going to make any sales.  However, the (qualified) leads that you generated and the more appointments that you had meant that statistically you would be more likely to achieve your sales goals.

Don’t get me wrong- it did matter that these leads were qualified and that I was good at my job.  I wasn’t sitting down with 15 year olds who wanted to buy an $800,000 home.  However, these interactions were one-on-one.  It does not cost you any extra money on Facebook to reach 100 or 1,000 additional people via your page.

With Facebook, every time that you post, the number of people that post reaches is purely the number of people who “like” your page.  If that number is larger, you have a greater reach and reach is an important metric.  If your objective is brand awareness, having more people know about and like your brand is important.  If your objective is more sales, you are more likely to sell something with a greater audience.

A guest blog post by Gail Doby, ASID, Design Success University

I’ve been an interior designer for over 20 years, so I’ve had plenty of time to make these mistakes.  Here’s a startling statistic (and I’ll bet it is higher during this recession) – 62.8% of all new businesses fail within 6 years according to the U.S. Census Bureau, and 96% fail within 10 years.  That means you’re lucky to be one of 4 out of 100 to make it past 10 years…or is it luck?

What if you could avoid the mistakes that these business owners made?

I’d like to see you avoid them, and if you’ve already done a few of them, now you can learn what not to do so you don’t waste your valuable time and money:

1. Not having a written “ideal client” profile – If you don’t know who your ideal client is, how can you tell other people who they can refer to you?  If you’ve ever had the client from &%$&, (or more than once) the key is to know what you don’t want in a client as much as what you do want.
2. Not knowing the lifetime value of your client – If you’ve been in the business even a few years, you can add up your billings and divide by the number of clients to get your current lifetime value.  You should also look at how long they stay as a client.  These two metrics are critical in your business planning and if you have this data as part of your Business Dashboard, it will help you grow your business. (more…)

Good evening, I’m Ron Burgundy, and this is what’s happening in your world tonight.  What you’re about to see is a Channel 4 Social Media News exclusive.

Part of the Channel 4 News Team.

Residents have spotted a turquoise lamp traveling from one Charlottesville location to another.  It’s quite phenomenal, to say the least– a lamp traveling.  How about that?  Does it have feet?  Channel 4 has received reports that this mobile lamp is a part of a contest involving local businesses and Gibson Design Management member, the Shade Shop.  Meteorologist Brick Tamland has responded with: “I love lamp,” offering no further comments when questioned about his devotion to this mysterious lamp.

Authorities have noted that this Shade Shop’s cheerful turquoise lamp has moved to a new temporary residence every Wednesday, waiting for curious Charlottesville locals to stop by, take photos, tweet (@ShadeShop’s #TravelingLight Lamp Giveaway), or respond to the weekly question posted on the Shade Shop blog– all of which were ways to enter to win.  And the outcome? It looks like the word has traveled about this lamp and a lucky winner will bring this charming lamp home at the end of this very week!

Unfortunately this means the lamp will not be gracing our studio with his presence – but hey, I can’t even be mad. That lamp is amazing!  At least someone will be able to enjoy him in his glory.   When I am finished reading this teleprompter, you should go read the Shade Shop blog to learn more about this breaking news story and find out what lucky son of a bee-sting gets to take him home.

For all of us here at the News Center, I’m Ron Burgundy.

You stay classy, Charlottesville.

The to-do list can be a daunting document.  For every one item you check off, you probably add two.  For many of us, it is far longer than the number of hours that we each have in our days.  The question then is: “how can we set up a strategy to prioritize the to-do list so that you are best utilizing your time”?  Think about ROI (return on investment) as your ROT (return on time).

Too Familiar?

Here is a new system that we created within our company.  I suggest that everyone have the same 3 categories across the team, but that the prioritization is role-specific.

Determine your 3 categories that all of your actions fall under (or should fall under).  In our company, I determined the following as our 3 categories:

1. Revenue producing:  an item on the to-do list that will bring money into the company
2. Service-related:  an item on the to-do list that will make our members or clients lives and businesses better
3. Brand awareness and networking: actions that will help build our brand throughout the industry and beyond

Based on your list, prioritize your categories.  My particular role in our company is bringing in new business and also long-term strategy.  If my role was to service our clients and members more directly, I would prioritize the categories differently.  Therefore, my category prioritization is as follows:

1. Revenue production
2. Brand awareness, strategy, and networking
3. Service

Determine some examples of what each category would entail.  For example, I would use the following examples for our company:

1. Revenue production: sales calls, creating letters of agreement, invoicing, etc.  For your firm, this might also be billable hours or creating proposals.
2. Brand awareness, strategy, and networking:  arranging presentations at design centers, writing blog posts, staying connected with my professional network, etc.
3. Service:  adding functionality to the website that would improve the client experience, monthly member calls, etc.

A few more ideas:

• Establish a “D” category.  There will naturally be things that fall into the “Other” category.  We call those category “D” items.  These will still need to get done but in the prioritization exercise, they will be the items that are least important to your business.
• Every time you add something to your to-do list, make sure that you put a letter next to it or color code it.  This will show you where you need to be prioritizing and what items can be downgraded.

For more great techniques to work smarter, I suggest Gina Trapani’s columns at FastCompany.com. What systems do you use to prioritize your laundry list of to-dos?

Unless you’ve been stuck under a pile of F. Schumacher sample books for the last two years, you have probably heard of the social media phenomenon with the cute bird mascot.  Twitter is a micro-blogging site that allows you to post status updates that range from personal (“Why are there so many crumbs in my purse?”) to educational (“Pantone announces its new color for 2010 is turquoise”) to conversational (“@gibsondm That was a great article about 5 steps to start Twitter”). Your tweets are limited to 140 characters.

While this article is not about why to use Twitter, I must devote one quick paragraph to my soapbox. Twitter has helped grow our business. I’ve hired people that I first interacted with via Twitter, created business relationships, found clients, been interviewed for USA Today, been interviewed for a marketing book, and more. If you still don’t get how it can help your business, email me and we’ll discuss.

Getting your feet wet with Twitter is the right way to start.

Here are 5 easy steps:

1. Go to http://twitter.com. Click on the big button that says “Sign Up Now”.

2. Select a username. Your username will also be called your Twitter “handle”. You’ll want to choose something that is close to your name or close to your company name. Make it as simple as possible. If I could do it all over again, I would have chosen my name “alexandragibson”. Unfortunately, that name is no longer available and I’ve developed a following with my current handle—@gibsonmd.

3. Write a profile and upload a picture. Be sure to do this before following anyone. Your profile is limited to 160 characters; I suggest using a mixture of professional information and personality. My profile is:

CEO of Gibson Design Management; MP for Gibson Design Group; social butterfly; type A (personality not blood); competitive horseback rider; martini drinker

4. Enter your first tweet. We typically write things like “Just getting started on Twitter. Thanks @gibsondm for teaching me! ”

5. Start following people. This will both mean that their tweets will update in your newsfeed and that they will be alerted that you are also on Twitter. If I know that my friend Bob Willywog is on Twitter, I can find him by clicking “Find People” and entering his name. If I just want to start following people in my town, in my industry, or who have similar interests, I go to www.twellow.com and run a search. This will search profiles for your keyword.

If this all seems overwhelming, don’t despair. Contact us about our social media services. We can hold your hand through not only getting your business set up but also on how to use these tools to improve your marketing.