For a limited time, we are offering our Social Media Launch Pad at a discounted price. Don’t miss out!

Our Social Media Launch Pad sets up your firm’s presence on all appropriate social media platforms. This starting point allows your company to jump into social media and learn along the way.

The Launch Pad includes:
• Kick-off call to explain the different tools and briefly discuss strategy
• Setting up profiles on Facebook, Twitter, Linked In, Ava Living
• Adding photos, information, and all other necessary details to the above platforms to create pages that will show that you not only have a presence, but have a robust presence and want to encourage engagement
• Creating a blog for your firm, using one of hundreds of wordpress.com templates that work aesthetically with your current web site
• 1 month of “co-piloting” to ensure that you have a resource for questions as you begin using the different tools
• 6 months of unlimited Flight School classes that teach you about how to use Facebook, Twitter, Ava Living, blogging, and LinkedIn for business

Special Discount from December 11-December 31, 2009!

Cost: $695 $595

To learn more about the Social Media Launch Pad, please contact Martha at martha@gibsondesignmanagement.com

We are excited to continue our new Flight School classes on the following social media tools’ uses for business: Facebook, LinkedIn, Twitter, Ava Living, and blogging.

Our next Flight School class will be offered on Twitter 101 for Business.  The class will be held on:

Thursday, January 21st at 3pm.

Agenda will include:

• Signing up for Twitter.
• Setting up your profile and Twitter page.
• Twitter Lingo: “tweet”, @replies, DMs, “follow”, and more.
• Twitter tips to get you started.
• How Twitter keeps you connected to your customers.
• How Twitter can keep you updated in the Interior Design industry.
• How Twitter helps you to build relationships within your industry.

Each online Flight School class will be limited to 12 participants. This will ensure that people can ask questions and there is interaction between you and your Social Media Flight Instructor. Register below and you will receive a confirmation within 24-48 hours. Classes are 60-90 minutes and include a Q&A session.

Cost: $47.00 per class

As our social media and marketing division has grown over the last six months, we have been asked increasingly if we offer classes about how to use the different social media tools for business.  We didn’t…until now!

Our latest structuring of packages for our social media clients has taken on an aeronautical theme.  Coming soon will be the announcement of our Marketing Jetpack, Social Media LaunchPad, Online Community Co-Pilot, and more.  What better name for our new webinars than Flight School!

In the near future, we will offer Flight School classes on the following social media tools’ uses for business: Facebook, LinkedIn, Twitter, Ava Living, and blogging.  Our first two Flight School classes will be offered on Facebook 101 for Business.

Agenda will include:

- Why your business needs a Facebook page

- How your personal profile and your business page are different

- The difference between Facebook groups and pages

(more…)

After watching these two videos (which have similar content), I hope that you realize that you will quickly become a dinosaur if you are not embracing social media as a direction for your business’s marketing.

Ethan Allen added a style quiz to its website recently.  While there is nothing scientific about it, it is a great example of a website encouraging visitors to not just browse but to actually interact.  Once you take the quiz and are assigned your “look” (my results said that my look is “glamour”), there is a link to explore products which takes you to the Ethan Allen products that best fit that look.

While I am not Ethan Allen’s target audience, I did appreciate that they are encouraging interaction and inciting individuality by assigning quiz results.  Instead of just selecting a sofa from a page, you are shown the pre-selected pieces that fit your individualized style.  That’s just good marketing.

From a coding perspective, this quiz probably cost Ethan Allen very little but they will see great ROI due to increased word of mouth (I found out about the style quiz via Twitter and retweeted accordingly) and by converting quiz takers to customers through meeting their stylized preferences.

Take the quiz yourself.  It’s fun.

As small companies, our most limited resource is our time.  Therefore, it is not surprising that the question arises, “Why should my business be on Twitter?”

1.  It’s one of the least expensive ways to perform research and development. Once you have even a few hundred followers, you have a great sample size to extend business questions.  Wondering whether people would be interested in a certain new service?  Put it out to the Twitterverse.  The worst thing that can happen is that no one answers.  The best thing that can happen is that you receive several responses and have valuable information about how to proceed.  This could save you a tremendous amount of time and money.

2.  Someone may be talking about you. Whether it be positive or negative, someone on Twitter may be talking about your business.  How will you respond if you are not there to listen?  I recently tweeted that a restaurant I frequent in Charlottesville always has terrible service.  This received a huge response from my Charlottesville following (15+ tweets back and forth about the pros and cons of the restaurant).  Crickets from the restaurant (even though they are on Twitter- this actually makes the silence worse).  This could have been a perfect opportunity for the restaurant to make happy customers.  [See a video here about how P.F. Chang's is on the cutting edge of using Twitter to make customers happy].

3.  You are able to show your company’s true personality. By showing your true personality, you will attract more of  your ideal clients.

4.  You never know who you are going to meet. Just like you can’t expect your phone to ring if you never leave the house and network, Twitter is an opportunity to network and engage with people on an even broader scale.  I have not only met people across the world (we seem to click well with Toronto twitterers for some reason) but have also met some great people in our area who I may never have met otherwise.  This has translated to real life connections and business referrals.

5.  Become a better educated businessperson. Twitter is full of tweets with resources for business.  It is also a great place to pose a question like, “Are there less expensive alternatives to Photoshop?”  Then just wait for your following to chime in on its experiences and knowledge.

This would not be a complete blog post if I did not mention that I posed this question to my Twitter following and received the following responses.

Question:

Received these answers from some of my great followers:

If your business is already on Twitter, what are some of your success stories?  What have you found to be the greatest benefit of Twitter?

We recently launched the social media division of our company and since the launch have received tremendous interest and feedback.  As many of you readers know, I am very excited about utilizing social media tools as a part of a design firm’s greater marketing program.

It’s important to remember that social media and networking are tools.  Much like offline networking and media, you should not expect a magical result after setting up a Facebook page or tweeting for one day.  Would you expect to go to a Chamber of Commerce meeting one time and immediately have clients knocking down your door?  No.  Just like offline marketing, online networking follows a simple rule: You get out of it what you put into it.

Here are some key ways that you can get the most out of your time spent on social media utilization to drive return on investment:

-         Determine your goals. What do you hope to achieve with your greater marketing program, both online and off?  Do you wish for all of your marketing to drive people to your website where you have the call to action?  If so, make sure that you are also using your social networking tools to achieve the same goal.  Don’t just use Facebook or LinkedIn for the sake of using Facebook or LinkedIn.  This is a waste of your time.

-         Join the conversation. With a medium like Twitter, it’s important to not just tweet (post), but to also be an active conversationalist with your followers and those that you follow.  Answer questions, be a resource, and lend a hand.  Similarly, closely follow a few blogs in and out of your industry.  Post comments on those blogs to add value and to become an active participant in the blogging world.  When you join the conversation in these ways, you will have a more active surrounding community and, in the case of the blogs, you will get many more readers due to trackbacks and mentions on the blogs that you comment on.

-         Devote time. Social media tools—like Facebook, LinkedIn, and Twitter—can easily become addictive.  Decide that, like your email, you will check them a couple of times a day and add to the conversation if you have anything valuable to share.

-         Use time-saving technologies. For Twitter, we recommend using TweetDeck to create groups, monitor replies, and manage conversation.  For a free blog interface, we recommend WordPress.  There are many other plug-ins that can save you time.  For example, you may use a plug-in that tweets and updates your Facebook page every time you post on your blog.

-         Be real and have a personality. If you are all business all the time, you will not realize the value of social networking.  People like to do business with people they like and the new market wants the companies that it does business with to have personalities.  While it is up to your discretion how transparent you are, you should not only post as if a robot in your company runs the social media show.  Big surprise that this does not endear people to your firm.  John Byrne, the editor of BusinessWeek, is on Twitter and while much of what he tweets are things that could be found in his magazine, he also adds a human element to it.  As a result, I am more likely to visit the BusinessWeek site and to buy BusinessWeek at the stands.

Utilizing social media can extend your dollar and you can see a significant return on the investment if you follow the key steps.  Do not, however, think that creating a presence on a number of social networking sites will have clients knocking down your door.  It is not pulling a rabbit out of a hat but instead is nurturing a rabbit and then letting it play with its other rabbit friends and help spread the word—and we all know how quickly rabbits multiply.

We have had an overwhelming response to our Social Media division of Gibson Design Management.  In just one day recently, we added four social media clients who are interior design firms across the country. 

Chances are, these designers may be your competitors. 

If you understand the necessity of integrating social media into your business to stay ahead of the curve, see more information about our Social Media Starter Package here.

The social media and networking starter package is $695.00.  If you sell one sofa, your mark-up should pay for this so no excuses.  Don’t be a dinosaur.  You can’t afford to not be educated about the new way of marketing. 

Here is a great testimonial from one of our social media clients:

Alexandra and Amanda are great to work with.  They were with me every step of the way.  They had me tweeting right away!  They helped set up my Facebook profile and company page and helped me get started with my blog!  They made this process that would have been stressful and intimidating a very enjoyable and stress-free experience.  I still can’t believe I have accomplished my social networking goals in just a matter of days.  I would still be an “unknown” in the social networking world if I did not sign up for the starter package. Great investment and worth every penny!  – Linnore Gonzales, CID, Denver, Colorado

Click here to learn more and to sign up before the early bird pricing expires.  If you have further questions, please do not hesitate to email me at alexandra@gibsondesignmanagement.com.   

Upon sitting down to my desk this morning I received an interesting tweet from a USA Today Leadership reporter for the Money section who was conducting a grand experiment.  Del Jones, the Money section reporter, conducted these interviews for a cover story with CEOs entirely via Twitter.  What that meant is that all of our requested responses had to be 140 characters or less, although you could send multiple tweets.  This was quite a task considering the question of the evolution of our economy’s philosophy.  I was hoping for a good warm-up question like favorite color for a spring cardigan.  However, I suppose that does not make front page news.  Below is the conversation thread showing his request to me, followed by my responses and and his follow up questions.

Many people have asked me the $64 million question about the ROI of Twitter and other social media tools.  Twitter and Facebook have provided excellent opportunities to connect with the media in more of a pull-fashion.  Previously, when contacting the media with a pitch, you might worry about calling at the wrong time or being off topic.  With social media, you are able to start or join a conversation.  In the last six months, I have been interviewed for books and magazines by editors and authors whose ears might have been deaf to my otherwise plaintive cries (considering the meek and quiet wallflower that I am).  Twitter provides a much more comfortable forum for offering yourself as a resource and not feeling overly sales-y in the process.

Here are some key takeaways for working with Twitter to connect with traditional media folks:

1.  Follow them.  Read what they tweet and start to gain insight into what they are working on.

2.  If they ask a question to the greater following, respond with something helpful.  Do not pitch them immediately.  If they like what you have to say, they will keep the conversation going.  If they don’t respond right away, don’t give up; continue to try to help and be on topic for what they request.

3.  Reporters and media people need resources.  Be that resource; direct them towards a blog post that might help, even if it is not your blog post.  In fact, it’s even better if it’s not your blog post.  You then appear to be an even greater resource and show that you have their best interests at heart.

4.  Ensure that your Twitter profile is robust.  You only have a few seconds and 160 characters to show who you are and what you do.

5.  Join a Twibe at www.twibes.com.  This is a website for Twitter groups; you may choose to join the interior designer group or the furnishings group, for example.

6.  Add yourself to the WeFollow Twitter directory at http://wefollow.com.  Use three words to describe yourself or what you are interested in.  For example, I have myself listed under #ceo, #interiordesign, and #entrepreneur.  The hashtag is added by WeFollow for help with searching.

The most important things to remember when interacting with traditional media folks is true through regular pitching or through social media interactions–be on topic and be a valuable resource.  If you are genuine and authentic, you won’t go wrong.  At least if you do, they will be much more likely to forgive you.

I just returned from Designing Profits‘ winter conference for interior designers in Palm Springs.  As part of the faculty, we presented information for designers on outsourcing, on systems and efficiencies, on client surveys, and on direct response marketing.

There was a big void–a void that was very obvious when we had optional small group sessions and the social networking and social media group was OVERFLOWING.

I am bananas about this new way of marketing…yes, bananas.  I love the transparency of it; I love that it is fun and I love that it’s an inexpensive way to get the word out-much less than brochures and business cards and much more effective.  Our team utilizes it every day.  I also love that there are really no rights or wrongs but there is a way to use these tools to expand your business and to grow with the times (or in spite of them).

Today I spoke to John Jantsch on the phone for 30 minutes.  John is the founder of the extremely successful Duct Tape Marketing. He interviewed me for his new marketing book about referrals.  If it weren’t for Twitter, I would not have had this opportunity.  It is humbling and spectacular at the same time.

Two designers at the conference in Palm Springs–Mark Cutler and Tom Williams–both mentioned that their blogs have opened numerous doors for them, including two book deals and a blogging opportunity for Elle Décor.

Without further ado,

Introducing our new Social Media and Networking Starter Package!

Here’s what this social media package entails:

• Call to outline business and marketing goals with us
  • You have to know where you want to go before you start driving!
• From there, we’ll determine social media tools that will best help you achieve your goals.  They may include, but not be limited to:
  • Blogging
    • Set up blog using one of 100s free templates
    • Give list of 8 blog ideas to get you started
    • Give list of 10 blogs to follow to help get you in the groove and keep you inspired
  • Twitter
    • Set you up with a user name and password
    • “Follow” 50 people in the industry for you to get you started (don’t worry, we’ll explain what following is!)
    • Provide explanation and guide for use, including setting up your interface to efficiently and effectively organize your Twitter use
  • Facebook
    • Set up your profile and help edit information
    • Create group or business page for your firm
    • Provide explanation and guide for use
  • LinkedIn
    • Set up your profile and help edit information
    • Provide explanation and guide for use
  • Ava Living
    • Set up profile and help edit information
    • Includes uploading photographs from your projects to make sure that you have a complete profile
    • Provide explanation and guide for use
  • Vlogging (video blogging)
    • We’ll suggest the technology to utilize to start your own short video blogs
• We will HOLD YOUR HAND for the first month and ensure that you’re utilizing your new social media tools
• We’ll continue to follow up with you to see if you need anything
• After we get you all set up, you’re ready to go-to tweet, to post, to friend, to become a fan of, etc.  If you need us again or want help with anything else, we’re here for you.

The social media and networking starter package is $695.00.  In honor of the little Twitter bird, we’re offering an early bird special of $550.00 if you sign up before June 1st. If you sell one sofa, your mark-up should pay for this so no excuses.  Don’t be a dinosaur.  You can’t afford to not be educated about the new way of marketing.

Email address:

Email me at alexandra@gibsondesignmanagement.com if you have any questions.